Training and Education

Our core of highly experienced instructors deliver valuable training programs to ensure that customers and partners have the tools and expertise to fully leverage all that DragonWave’s products and services have to offer. Our training programs comprise both standard and customized courses.

Simply visit the Training Registration Page to see detailed class overviews, available training schedules and locations.

Training Sessions
DragonWave Installer Certification Course
  • 2-day course is targeted at microwave radio installers, supervisors or product managers who intend to install DragonWave microwave equipment.  
  • Maximum capacity of 10 students.
  • Prerequisites:
    • Working knowledge of IP networking and RF
  • Course content:
    • Addresses the unique aspects of DragonWave equipment and the most common issues faced by installers. Increase speed and efficiency in performing installations
    • Provides a solid understanding of DragonWave systems and the interfaces used to configure them
    • Installation and alignment of DragonWave equipment, including  hands-on alignment training
  • Includes hands-on component, and a knowledge test. Attendees who successfully complete the course will earn DragonWave Certified Installer 
DragonWave Horizon Advanced Troubleshooting Course
  • 2-day course targeted at 2nd level technical staff responsible for network operation and management, and those responsible to troubleshooting DragonWave Horizon microwave  networks and resolving network issues.  
  • Maximum capacity of 10 students.
  • Prerequisites:
    • Working knowledge of IP networking and strong foundation in RF
    • Solid understanding of DragonWave systems and the interfaces used to configure them
    • Previous extensive installation and alignment experience with DragonWave equipment or previous experience with management, monitoring and troubleshooting of DragonWave equipment
    • Basic troubleshooting techniques and diagnostic utilities
    • Certificate of Completion for “DragonWave Installer Certification Course”  or one of the DragonWave Product Courses
  • Course content:
    • Troubleshooting approaches for DragonWave Horizon equipment
    • Identification and isolation of problem area:  RF, Modem, Ethernet, and issues with basic and advanced feature operation
    • Introduction & discussion on advanced feature groups (HAAM, XPIC, QoS, etc)
    • Use of troubleshooting tools including DragonWave Merlin Utilities
  • Includes hands-on component, and a knowledge test. Attendees who successfully complete the course will earn a certificate of completion.
Horizon Network Operator's Certificate
  • 2-day course targeted at individuals who manage and maintain DragonWave Horizon networks.  
  • Maximum capacity of 10 students.
  • Prerequisites: None
  • Course content:
    • Configuration, Operation and Management of DragonWave Horizon Products in a network environment.  Use of Telnet, HTTP and SNMP for management.
    • Addresses device management via SNMP by NMS and EMS devices including MIBs and OIDs, integrating DragonWave devices into NMS, use of DragonWave’s EMS, and example use of NMS and EMS to manage DragonWave Devices.
    • Includes product overview, bandwidth capabilities, basic and advanced features, configuration of basic and advanced features, device redundancy, device management and device troubleshooting approaches
    • Important Operational Measures and Performance Monitoring, trap and alarm handling, 
    • Use of DragonWave Merlin Utilities for troubleshooting
  • Includes hands-on component, and a knowledge test. Attendees who successfully complete the course will earn a certificate of completion.
Horizon Network Planning Certificate
  • 1-day session targeted at individuals responsible for designing DragonWave Horizon networks. Primarily aimed at RF Engineers, Network Planners, Sales Engineers.
  • Maximum capacity of 10 students.
  • Prerequisites:
    • Familiarity of MW/RF design, limited knowledge of Pathloss 5.0 or other RF engineering tool
  • Course content:
    • High level product overview of Horizon Compact, Compact+, Quantum, SDU and Fusion products
    • Microwave Link Engineering:  path clearance, line of sight, typical microwave models
    • Network design, Ethernet networking, network architecture options, redundancy, traffic considerations, frequency selection and trade-offs, FCC licensing process
    • Site development considerations: Fiber POP planning, site selection, twist and sway calculations, Ring vs Remote sites
    • Capacity Engineering, Network Engineering,  Service availability, Microwave design deliverables
    • Pathlosstm familiarity
    • Advanced Network Planning Criteria: Spatial diversity, XPIC, Frequency Planning and Interference Analysis
  • Includes hands-on component if students have a working copy of Pathloss 5.0 on their laptop and a knowledge test at the end of the session. 
NetViewer Element Management System (EMS) Course
  • 1-day course targeted at individuals who manage and/or maintain DragonWave Horizon networks using DragonWave’s NetViewer Element Management System. 
  • Maximum capacity 10 students.
  • Prerequisites:
    • Working knowledge of Windowstm or Unix/Linuxtm operating systems with respect to installation of applications (recommended, but not mandatory)
    • Working knowledge of SNMP management, OIDs and MIBs.
  • Course content: 
    • System administration, database backup, User account management and security
    • Device discovery and population of network map.  Navigation within the EMS, use of the network map, use color coding for various network element status, Connectivity and access to network elements via DragonVision EMS.  Includes HTTP, CLI/Telnet, SSH
    • Use of Configuration menus, Information menus, and Inventory information
    • Performance management and monitoring.  Performance graphing.
    • Alarm and trap management,  categorization and prioritization of traps, alarm acknowledgement, alarm filtering, alarm history, exporting of alarms to .csv file, alarm balloons and alarm count
    • Device redundancy and testing of redundancy using DragonVision
    • Use of DragonWave Merlin Utilities for troubleshooting
  • Includes hands-on component, and a knowledge test. Attendees who successfully complete the course will earn a certificate of completion.
Horizon Compact Course
  • 2-day course addressing the Horizon Compact+ product including basic and advanced features, use of Compact in the network, installation, configuration, management and common troubleshooting approaches.  
  • Geared towards microwave personnel who intend to sell or design and deploy Horizon Compact microwave devices in the network, as well as those who desire a detailed understanding of the product.
  • Maximum capacity 10 students.
  • Prerequisites: None
  • Course content: 
    • Covers product overview, building blocks, device operation in a network, 
    • Installation, configuration of basic and advanced features, management and troubleshooting
    • Use of DragonWave Merlin Utilities for troubleshooting
  • Includes hands-on component, and a knowledge test. Attendees who successfully complete the course will earn a certificate of completion.
 
Horizon Compact+ Course
  • 2-day course addressing the Horizon Compact+ product including basic and advanced features, use of Compact+ in the network, installation, configuration, management and common troubleshooting approaches. 
  • Is geared towards microwave personnel who intend to sell or design and deploy Horizon Compact+ microwave devices in the network, as well as those who desire a detailed understanding of the product.
  • Maximum capacity 10 students.
  • Prerequisites: None
  • Course content: 
    • Covers product overview, building blocks, device operation in a network, 
    • Installation, configuration of basic and advanced features, management and troubleshooting
    • Use of DragonWave Merlin Utilities for troubleshooting
    •  
  • Includes hands-on component, and a knowledge test. Attendees who successfully complete the course will earn a certificate of completion.
Horizon DUO Course
  • 2-day course addressing the Horizon Quantum product including basic and advanced features, use of Quantum in the network, installation, configuration, management and common troubleshooting approaches.  
  • Is geared towards microwave personnel who intend to sell or design and deploy Horizon DUO microwave devices in the network, as well as those who desire a detailed understanding of the product.
  • Maximum capacity 10 students.
  • Prerequisites: None
  • Course content: 
    • Covers product overview, building blocks, device operation in a network, 
    • Installation, configuration of basic and advanced features, management and troubleshooting
    • Use of DragonWave Merlin Utilities for troubleshooting
  • Includes hands-on component, and a knowledge test. Attendees who successfully complete the course will earn a certificate of completion.
Horizon Quantum Course
  • 2-day course addressing the Horizon Quantum product including basic and advanced features, use of Quantum in the network, installation, configuration, management and common troubleshooting approaches.  
  • Is geared towards microwave personnel who intend to sell or design and deploy Horizon Quantum microwave devices in the network, as well as those who desire a detailed understanding of the product.
  • Maximum capacity 10 students.
  • Prerequisites: None
  • Course content: 
    • Covers product overview, building blocks, device operation in a network, 
    • Installation, configuration of basic and advanced features, Layer 2 Ethernet switch functionality, management and troubleshooting
    • Use of DragonWave Merlin Utilities for troubleshooting
    • Includes hands-on component, and a knowledge test. Attendees who successfully complete the course will earn a certificate of completion.

DragonWave also provides training on-site at customer locations. These classes have the same course content as the in-house classes with an emphasis on the customer’s particular requirements. Please contact training@dragonwaveinc.com for assistance.