Technical Support

DragonWave offers a comprehensive suite of technical support services to meet the needs of organizations ranging from small enterprises to Tier 1 carriers.

7x24 support is provided from our strategically placed centers in the Americas, Europe, and Asia, backed up by a core team of support experts in Ottawa.

As part of our end-to-end approach to support, we offer advanced equipment interoperability validation, and network expansion design validation, including both on-site and in-lab services.

Our technical support is complimented by a range of professional services including on-site support, on-site field audits, commissioning and turn-up services.

Support portal:

Our online customer support portal provides a wealth of technical resources including product manuals, technical notes, release notes, installation guides, link budget tools, white papers and frequently asked questions.

Warranty:

DragonWave offers a well-defined warranty and services pack for our products. This includes original equipment warranty, and optional extended warranty, advanced replacement and multi-year support packages.